Return Policy

Return & Exchange Policy

Wristy Aura – Timeless Confidence, Guaranteed

At Wristy Aura, your satisfaction is at the heart of everything we do. We know that buying a watch is more than just a purchase — it's an expression of your personal style. That’s why we’ve made our return and exchange process simple, transparent, and customer-friendly.

🕒 Eligibility Window

You can request a return or exchange within 7 days of receiving your order.

To qualify:

  • The item must be unused, unworn, and in original condition.

  • All original tags, packaging, and accessories must be intact.

🔁 What Can Be Returned or Exchanged?

We accept returns or exchanges for the following:

  • Wrong item delivered

  • Damaged or faulty product on arrival

  • Size or model mismatch (exchange only)

🚫 Non-Returnable Items

Unfortunately, we cannot accept returns for:

  • Items showing signs of wear or use

  • Products purchased during clearance or promotional sales

  • Customized or limited edition models

📦 How to Request a Return or Exchange

  1. Contact us via WhatsApp at +92 307 6593184 within 7 days.

  2. Share your order number, reason for return, and images (if applicable).

  3. Our team will guide you through the next steps — usually within 24 hours.

🚚 Return Shipping

  • If the return is due to an error on our part (wrong or defective item), we will bear the return shipping cost.

  • For other reasons (e.g. exchange of model), the customer is responsible for return shipping.

💸 Refunds

  • Once we receive and inspect the returned item, your refund will be processed within 5-7 business days.

  • Refunds will be made via your original payment method or bank transfer (for COD orders).

🤝 Our Promise

We believe in building trust with every tick of our watches. If something isn’t right, we’ll make it right. Just reach out — we’re here to help.

Still have questions?
Feel free to WhatsApp us anytime at +92 307 6593184 — we’re available 24/7 for your peace of mind.